Our service at LA CALE

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At La Cale Fumoir, we take pride in being transparent with our customers and providing them with all the support they need before, during, and after their purchase to ensure that your experience with us is the best it can be. Feel free to contact us if you have any inquiries or need assistance.

FREQUENTLY ASKED QUESTIONS

What are the benefits of being a registered customer?

As a registered customer, you can make your purchases even more easily and quickly on the La Cale Fumoir online store. Your details are already pre-entered on your order page, and you can add additional delivery addresses. With your customer account, you have full control over your orders and personal data. Plus, being one of our customers means you have the opportunity to receive a discount on the new collection with each new drop.

When will I receive my order?

Delivery times range from 5 to 15 business days in France and are handled by your local post office. The counting of delivery days begins after shipment.

Can I modify my order?

Yes, but we can only make changes to your order if it has not yet been shipped. If you wish to modify your order, please contact us within 6 hours of placing your order. Once the order has been shipped, we can no longer make any modifications.

I have an issue with my delivery, what should I do?

We are truly sorry to hear that you received an item that does not meet your expectations. You can fill out our interactive questionnaire on our support page so that we can assist you with your issue. Alternatively, you can email us the following information at [email protected]:

  • Your last name
  • Order number
  • Product code and name
  • Photo of the issue
  • Description of the error

(The product name and code can be found in your order confirmation email).

Is my payment secure?

All our transactions are protected by the payment processor “Stripe Payments Europe, Ltd.” Accepted payment methods for orders include Visa, Mastercard, Paypal, and Apple Pay.

Are my personal details secure?

The entire site is protected by an SSL protocol, and your personal data is encrypted. Nobody has access to it, not even us. For more information on our privacy practices, please refer to our privacy policy page.

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